BPOs are Living on Borrowed Time
March 19, 2025
BPOs are an economic anachronism; the dinosaurs that somehow survived the meteor strike of automation. But their days are numbered.
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Insights and perspectives from the CoPlane team on finance operations, AI, and enterprise transformation.
BPOs are an economic anachronism; the dinosaurs that somehow survived the meteor strike of automation. But their days are numbered.
Enterprise software has transformed everywhere—except in finance and operations. Why? Because ERP complexity isn’t an accident—it’s the business model. Massive implementation costs. Endless complexity. Vendor lock-in disguised as 'modernization'. For decades, ERP vendors have profited from keeping enterprise systems just complex enough to require perpetual maintenance.
The back-office of large enterprises is being held hostage by a triumvirate of third party service providers (Big ERP, Big BPO, and Big 4) with a vested interest in maintaining an inflationary, low-productivity regime. AI offers a way out.